The COVID-19 pandemic brings the world to a standstill, but we know closing our doors is not an option. Instead, we expand our services to reach every corner of Melbourne and its suburbs. We became the main intake and point of care for homeless folk during the pandemic. From supporting the homeless through hotel programs to delivering telehealth services to disconnected young people, our response stays both swift and effective. Our success catches the attention of the Federal Government, who call on us to extend our Youth Hubs into Melbourne’s western suburbs.